FAQs

We’ve answered the questions we get asked the most – if your question isn’t answered here, please Contact Us.

  1. What if I need to cancel my booking?

We would require a minimum of 24 hours notice to cancel. We can then rebook at your convenience.

 2. Do you cover my area?

Spankys Detailing is Located in Swindon Wiltshire. We provide a mobile service of a radius of 30 miles, and also provide a  pick up and drop off service within the Swindon area. It’s simply the easiest and most convenient way to get your car detailed.

 3. What are your hours and what days are you available?

We schedule appointments every day of the week between 8.30am and 6pm. Once you submit your service request, we will provide you with appointment options via text, email, or phone, normally within 24 hours

 4. Your prices say from £50 why is that?

Each valet is different depending on the size of the vehicle, some cars could require more attention than others, for example the removal of pet hair would take longer to clean and could incur an extra charge, but the price would be agreed before any work commenced.

 5. When and how do we pay you?

All payments must be paid on completion of work. We accept cash or card payments (all payments taken via Zettle payment platform).

 6. How long does the service take?

We will aim to complete all detailing in a timely manner, however, time required for service depends on the size/type of vehicle you have, and the service package requested. Our bronze package would take around 3 hours but may be variable depending on condition of the vehicle as presented.

 7. How often should I have my vehicle valeted / Detailed?

That depends on yourself.  you can book weekly, monthly or yearly, its up to you.

 8. Can you collect my vehicle from my workplace?

Yes. We offer a pickup and drop off service within the Swindon area.

 9. What type of vehicles do you valet?

We valet / detail all types of cars and vans.

 10. Do you offer a refer a friend incentive?

Yes we do. If you refer a friend and your friends service is carried out,  you will receive a one time 50% off one of our detailing packages.

 11. Do you offer special rates for Commercial or corporate?

Yes we do – please Contact Us for more information.

 12. I can get my car cleaned at the local hand car wash cheaper, so why should I choose you to detail my vehicle?

Some hand washes may use cheap alternative chemicals that can damage your paint work and cause long term problems such as , swirls, scratches, rust and corrosion, causing the need to spend money for you to correct.  We only use high quality products and safe washing techniques to protect your vehicle and ensure that you receive the quality clean and  attention to detail as a customer you would expect. We pride ourselves in completing outstanding work and treat every vehicle as if it’s one of our own, so that it will be detailed to a standard that you will be more than happy with. 

 13. Do you have gift certificates?

Yes. We provide gift certificates for all occasions and will send you a customized certificate which can be printed or forwarded by email.  Please contact us for more information.